Refund policy

Refund & Return Policy

At HER; Stacey Mullings, every piece is made to order with care and intention. Because our products are print-on-demand, each item is created specifically for you — which means we do not accept returns or exchanges for change of mind, incorrect size selection, or buyer's remorse.

What we do cover — 14-Day Defect Guarantee

If your item arrives damaged, defective, or with a print error, we've got you. Simply contact us within 14 days of delivery through our Contact page and we'll make it right with a replacement or refund.

To submit a claim, please include:

• Your order number
• A clear photo of the damage or defect
• A brief description of the issue

Please note:

• Claims submitted after 14 days of delivery will not be eligible for a refund or replacement
• We are not responsible for delays or damage caused by the carrier once the order has shipped
• Color variations due to screen display differences are not considered defects

We stand behind the quality of our art and our products. If something isn't right, we want to know.